Vorwerk UK Ltd – Standard Terms and Conditions

Thank you for ordering products from Vorwerk UK Limited. This document sets out the terms and conditions that apply to Your purchase. Please ensure that You read these terms carefully and check that the details on the Order Form and/or Order Confirmation (as applicable) are complete and accurate. ln these terms and conditions, "We", "Us" and "Our" refer to Vorwerk UK Limited, a company registered in England and Wales, whose company registration number is 05228875 and whose registered office is at Oriel House, 26 The Quadrant, Richmond, England, TW9 1DL. Our registered VAT number is GB868919257. "You" and "Your" refer to the customer whose details are set out on the corresponding Order Form or Order Confirmation.

1. Definitions

"Consumer" means that You are an individual acting for purposes that are wholly or mainly outside Your trade, business, craft or profession.

"Commercial Purposes" means that You will use the Product(s) for purposes relating to Your trade, business, craft or profession.

"Domestic Purposes" means that You will use the Product(s) for purposes that are wholly outside Your trade, business, craft or profession.

"Order" means Your order for the Products, provided on an Order Form or by other means such as telephone, email or post, accompanied by Your payment of the Price in full.

"Order Form" means the form on the reverse of these terms and conditions.

"Order Confirmation" means the document completed by Us in response to an Order placed by You and which shall restate the name and quantity of Product(s) specified by You, and the Price given by Us, within the Order Form or during the ordering process (as applicable).

"Price" means the price of the Products specified by Us and valid at the time of Your Order.

"Product" means the Product specified on the relevant Order Form or Order Confirmation.

"Specification" means the specification of the Products that is set out on Our website at the time of Your Order and/or provided to You in paper form, as amended from time to time in line with legislative and safety requirements.

"Trader" means that You are acting for purposes relating to Your trade, business, craft or profession.

2. Sale of Products

(a) When You sign and submit an Order (including, if appropriate, online) to Us, this does not mean We have accepted Your Order for Product(s). Our acceptance of the Order will take place and these terms will become binding on You and Us when We issue You with an Order Confirmation, at which point a contract will come into existence between You and Us. ln the unlikely event that We are unable to provide You with the Product(s), We will inform You of this in writing and We will not process the Order.

(b) If You have placed Your Order without completing Our Order Form (placing it by telephone or email, for example), We will contact You in writing to confirm that We are able to provide the Product(s) requested and will provide You with a copy of these terms. We shall supply You with an Order Confirmation within 3 working days of receipt of Your Order. We agree to supply and, subject to Your right to change Your mind as set out in clause 6 below, You agree to purchase the Products set out in the applicable Order Form and Order Confirmation. We will take payment for the Price of the Products in full at the time You place Your Order via Debit/Credit Card payment or on the payment terms otherwise agreed and confirmed by Us in the Order Confirmation.

3. Bank Transfer Payments

(a) Orders with Bank Transfer payments can only be made through an advisor.

(b) A maximum of 5 Products is permitted per Order.

(c) Customers should use the email address or customer name (excl. special characters) that was supplied for the Order processing, as the bank transfer reference for tracking. Failure to do so may result in processing delays or cancellation of the Order.

(d) Once the bank payment is recorded in the Vorwerk Bank account, (excluding weekends and bank holidays) the Order will be released for delivery within 2 working days. Please note, expected delivery will be in line with current delivery time frames (UK: 3-5 working days. Ireland: 5-7 working days).

(e) If the payment is not received within 5 working days from when the Order is processed, the Order will be cancelled.

(f) Delivery is strictly to end users only (delivery to depots is prohibited).

(g) Invoices will only be supplied on written request via info@vorwerk.co.uk and will be based solely on the information provided at the time of Order processing. No amendments to invoice details will be permitted after the Order has been processed

(h) Company statements will not be available. Customers are asked to keep track of all Orders for accounting purposes.

(i) This method of payment is only available for new Orders through an advisor and not possible for divided payments, Novuna deposits and repairs. Kindly note, some bank transfers can take up to 5 days or even longer to reach the Vorwerk bank account depending on the bank, country and type of transfer option selected by You. Once payment has been received, the Order will be released for delivery.

(j) Delivery time will be as per the delivery address and country of purchase.

(k) Extended warranties are not permitted for commercial sales.#

(l) For all bank transfers see below details for two separate banks for GBP and EUR payments:

For Deliveries in the UK, Isle of Man (IOM), and Channel Islands (CI) - GBP:

GBP £ Bank Account:

Vorwerk UK Ltd. Bank: HSBC UK Bank plc
Country: Great Britain
Sort Code: 40 38 04
Account Number: 54598911
BIC/SWIFT: HBUKGB4B
IBAN: GB26HBUK40380454598911

For Deliveries in the Republic of Ireland - Euro:

EURO € Bank Account:

Vorwerk UK Ltd. Bank: HSBC Trinkaus and Burkhardt
Country: Germany
IBAN: DE16300308801948511009
BIC/SWIFT: TUBDDEDD

4. Divided Payment Plan

Terms and Conditions for TM7 Divided Payment Plan (applicable to both pre-orders and regular in-stock orders):

(a) Deposit: A deposit is paid at the time of placing Your Order.

(b) Payment Plan: The remaining balance can be paid over 3, 6, or 12 months.

(c) First Instalment: The first instalment will be taken one month after the deposit is paid, even if the TM7 has not yet been delivered.

(d) Monthly Payments: Payments are due each month until the full balance is paid. If payments are missed, TM7 delivery may be delayed or cancelled or, if the TM7 has already been delivered, We may remotely block access to the TM7 and We are under no obligation to provide access to the TM7 until full payment has been received. If delivery is cancelled, a refund of payments made will be processed.

5. Delivery of Products

(a) Delivery of the Products shall be made to Your address or such delivery address as is included in the Order Form or, where an Order Form is not used, as is notified by You at the time of placing Your Order. This address will be restated within the Order Confirmation. If the delivery is by courier with a signature required, You shall make all arrangements necessary to take delivery of the Products when they are tendered for delivery. Time and date of delivery shall not be of the essence of this Agreement (as defined in clause 11 herein) unless previously agreed by Us in writing. You will be contacted with an estimated delivery date, which will be within 10 calendar days after the day on which We issue Your Order Confirmation. We will use reasonable endeavours to complete Our delivery to You, but occasionally Our delivery to You may be affected by an event outside of Our control, in which case We will notify You as soon as reasonably possible and Our obligations under these terms will be suspended and the time for performance of Our obligations will be extended for the duration of the event. Where necessary, We will arrange a new delivery date with You after the event is over. Delivery of an Order shall be complete when We deliver the Product(s) to the address You gave Us and the Product(s) will be Your responsibility from that time, as further set out at clause 7 below.

(b) lf You fail to take delivery of the Products or fail to give Us adequate delivery instructions, (other than by reason of any cause beyond Your reasonable control or by reason of Our fault) and fail to collect or arrange for re-delivery within 3 working days of the date of Our attempted delivery, then We may store the Products until actual delivery and charge You for the reasonable costs (including insurance) of storage. You will then have up to 3 working days to let Us know if You still want the Products, and would like Us to attempt re-delivery (to the same or a different address). If You notify Us that You would like Us to re-deliver, We may have to charge You again for the delivery.

(c) If We miss the 10 day delivery deadline for the Product(s), then You may cancel Your Order straight away if any of the following apply:

i. We have refused to deliver the Product(s);
ii. You can show that delivery within the delivery deadline was essential (taking into account the relevant circumstances); or
iii. You told Us before We accepted Your Order that delivery within the delivery deadline was essential.

(d) If You do not wish to cancel Your Order straight away, or do not have the right to do so as set out immediately above, You can give Us a new deadline for delivery, which must be reasonable, and You can cancel Your Order if We do not meet the new deadline. If You do choose to cancel Your Order for late delivery under this clause 5, You can do so for just some of the Product(s) or all of them, unless splitting them up would significantly reduce their value. If the Product(s) have been delivered to You, You will have to return them to Us or allow Us to collect them, and We will pay the cost of this. After You cancel Your Order We will refund any sums You have paid to Us for the cancelled Product(s) and their delivery.

(e) Please note, that We have a right to remotely block access to Your Products if Your Products are lost or stolen in transit or delivered to an incorrect address, as set out in clause 10 below.

6. Your Right to Change Your Mind/Cancellation

(a) We hope that You will be happy with the Product(s) ordered. However, if for any reason You wish to return them, or to cancel Your Order prior to the Product(s) being dispatched, You must notify Us in writing by whichever is the later of:

i. within 14 calendar days of placing Your Order; or
ii. within 14 calendar days of receiving the Products, or the last Product, where Your Order was for multiple Products.

(b) Any written statement must be communicated to Us by letter to Vorwerk UK Limited, Oriel House, 26 The Quadrant, Richmond, England, TW9 1DL or via email to info@vorwerk.co.uk.

i. by first class post: at 9:00 am on the second working day after posting; or
ii. by email: 24 hours from delivery if sent to the correct email address and no notice of delivery failure is received.

Upon receipt of Your written statement, We will confirm Your cancellation in writing.

(d) Once Your cancellation has been confirmed by Us in writing, We will refund to You the Price paid. This includes any delivery charges (except for any supplementary costs arising if You chose a type of delivery other than the least expensive type of standard delivery offered by Us). We will make the reimbursement without undue delay, and not later than:

i. 14 calendar days after the day We receive back from You the Product(s) supplied; or
ii. if there were no Product(s) ever dispatched, 14 calendar days after the day on which We are informed about Your decision to cancel this contract.

(e) Our right to cancel an Order: We may have to cancel an Order before the Product(s) are delivered, due to an event outside Our control or the unavailability of stock. If this happens, We will promptly contact You to let You know and, if You have made any payment in advance for the Product(s) that have not been delivered to You, We will refund these amounts to You.

7. Risk and Property

You are responsible for the care of the Products from the point at which they are delivered to You. However, property in the Products will not pass to You until We receive cleared funds in payment of the Price. Until this occurs, You are required to maintain the Products and all packaging in their original condition. In the unlikely event that You become insolvent or file for bankruptcy or some similar act or event prior to Our receiving payment in full for the Products, You agree that We may enter upon Your premises to retrieve Our Products at any reasonable time after We become aware of such event.

8. Warranties

(a) Subject to Our right to remotely block access to Your Product(s) as set out in clause 10 below:

i. Thermomix®: if You are a Consumer and are using the Product(s) for Domestic Purposes, We warrant that the Product(s) will conform to their Specification and will be free of material defects for a period of 24 months from delivery.

ii. Thermomix®: if You are a Trader and are using the Product(s) for Commercial Purposes, We warrant that the Product(s) will conform to their Specification and will be free of material defects for a period of 12 months from delivery.

iii. Kobold: if You are a Consumer and are using the Kobold Home Cleaning System for Domestic Purposes, We warrant that it will conform to its Specification and will be free of material defects for a period of 5 years from delivery. If You are a Consumer and are using any other cordless machine for Domestic Purposes, We warrant that they will conform to their Specification and will be free of material defects for a period of 2 years from delivery.

iv. Kobold: If You are a Trader and are using the Product(s) for Commercial Purposes, We warrant that the Product(s) will conform to their Specification and will be free of material defects for a period of 12 months from delivery. During the warranty period We will remedy any defect notified to Us by You provided that:

a. the defect is not caused by any use of the Products other than in accordance with the documentation supplied with the Products; and
b. the Products have not been altered or repaired by anyone other than Us; and
c. the defect is not the result of normal wear and tear, and does not arise in consumables which are expected to be replaced in the normal use of the Product.

(b) Thermomix® consumables include spatula, whisk, blade seal, mixing bowl lid, mixing knife (blade unit), measuring cup and Varoma parts, etc. Kobold consumables include cloths, brushes, nozzles and hoses, etc.

(c) Except where You are buying the Products as a Consumer, in which case nothing in these terms and conditions shall reduce Your statutory rights, We hereby exclude all other warranties including those of satisfactory quality and fitness for any particular purpose that may otherwise be implied by law.

(d) Where You have been referred to a third party maintenance provider and You wish to submit a claim for a potential defect in a Product, the third party maintenance provider will advise as to whether the Product remains under warranty and will then either:

i. effect the necessary repairs under the terms of the warranty; or
ii. where the Product is out of warranty, will provide You with the terms and costs of repairing the Product.

(e) For any Extended Warranty Terms and Conditions please see the following document: Vorwerk UK Ltd Extended Warranty - Terms and Conditions

9. Limited Liability

(a) Where You are buying the Products as a Consumer, nothing in these terms and conditions shall reduce Your statutory rights and We shall be responsible to You for any loss or damage You suffer that is a foreseeable result of Our breach of these terms or Our negligence (but We are not responsible for any loss or damage that is not foreseeable).

(b) In all other cases, Our total liability in respect of the supply of any Products shall be for direct costs and damages only and shall not exceed 125% of the Price. Under no circumstances shall We be liable for any loss of profits, loss of revenue, loss of reputation, loss of use, losses caused by any misrepresentation or any indirect or consequential losses arising from the purchase of the Products for Commercial Purposes, whether reasonably foreseeable or actually foreseen.

(d) For the purpose of this clause 9, loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by You and Us at the time We entered into this contract.

10. Suspension

If any of the following events occur:

(a) You pay for Your Product(s) in full, receive the Product(s), and subsequently initiate a chargeback through Your card provider

(b) You opt for Our Divided Payment Plan, as set out at clause 4 above and default on payments.

(d) You notify Us that Your Product(s) were lost or stolen in transit or delivered to an incorrect address.

We may, without liability to You, remotely block access to Your Products and We shall be under no obligation to provide any access to Your Products until the issue has been resolved to Our reasonable satisfaction.

11. General

(a) These terms and conditions, together with the Order Form or Order Confirmation and the Specification, constitute the entire agreement between You and Us with regard to the supply and purchase of the Products("the Agreement"). No other person shall have any rights to enforce any of its terms.

(b) Any terms and conditions on any purchase order or other document supplied by You in addition to or at variance with those set out in the Agreement shall be void and of no effect. Any notice due to be given under these terms and conditions shall be sent to Us at Our address as given above and to You at Your address as set out on the Order Form or Order Confirmation. No waiver by Us of any term or condition herein shall constitute a waiver of that term or condition in any other case. ln case any term or condition herein is deemed by a competent court to be unenforceable in whole or in part, the remainder of the Agreement shall continue in force.

12. Jurisdiction and Dispute Resolution

This Agreement is subject to English law and the exclusive jurisdiction of the English courts. Notwithstanding the foregoing, if any dispute arises in connection with this Agreement, You and We will attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. Unless otherwise agreed, the mediator will be nominated by CEDR.

13. How We may use Your personal information

Please see Our Privacy Policy found at https://www.vorwerk.com/gb/en/c/home/footer/privacy-policy for details as to how We use your personal data.

If You have any questions or complaints, please contact Us. You can contact Us by telephoning our customer service team at

+44 (0) 330 660 0834 (UK) or +353 (0) 1447 5157 (Ireland) or by emailing Us at info@vorwerk.co.uk

14. Total satisfaction

(a) We are sure that You will have total satisfaction from Your purchase and experience with Us. If You are not totally satisfied please contact Our Customer Care Team at Vorwerk UK Limited, Oriel House, 26 The Quadrant, Richmond, England, TW9 1DL in writing, by email info@vorwerk.co.uk, or call Us on +44 (0) 330 660 0834 or +353 (0)1447 5157 (Ireland).

(b) By law Your Product(s) must correspond with their description and any sample by reference to which they were ordered. They must also be of satisfactory quality and be reasonably fit for the purposes for which such Products are normally used or for which You informed Us that You wanted them. In addition to these legal rights and to Your legal right of cancellation set out at clause 6, in accordance with Our aim of total customer satisfaction, We will acknowledge any complaint within 2 working days and will seek to resolve it as soon as possible thereafter.

(c) You can do this online (www.vorwerk.co.uk/vorwerk/contact-us/),by email at info@vorwerk.co.uk,or call Us on 0330 660 0834 or +353 (0) 1447 5157 (Ireland).

Success Plan 2025 - Terms and Conditions

For more information on how to join us, please speak to your Advisor or contact us here. Full terms and conditions of the success plan can be found here:

Earning Programme

A Newcomer will have 90 days to earn their Thermomix® forfree on the Earning Programme. To earn a Thermomix for free a Newcomer must place 4 sales in their first 90 days, or they can receive a discount on the Thermomix based on the number of sales placed in the 90 days.

Commission on personal sales

Day 91 or after you have made 4 sales, whichever comes first, you will unlock full advisor personal sales commission.

Owners Programme

As a TM6 owner, you will earn full Advisor personal salescommission from your first sale. You can also earn flat commission with each sale of Thermomix® Friend solo at £20/€25, Thermomix® Friend Complete at £40/€45. Flat commission is also paid for the Thermomix Sensor at £13/€15.

Terms and Conditions - UK & Ireland

Personal Sales Commission

As an Advisor you will receive £150/€180 for every TM6 personal sale as your base commission. This will be calculated and paid monthly. In addition to your base commission, you will be paid a monthly bonus of;

£400/ €480 when you make your 4th sale,
another £400/€480 when you make your 8th sale,
another £400/€480 when you make your 12th sale,
another £400/€480 when you make your 16th sale,
another £400/€480 when you make your 20th sale,
another £400/€480 when you make your 24th sale,
another £1,600/€1,920 when you make your 30th sale,
another £2,000/€2,400 when you make your 50th sale.

Personal Recruitment bonus

As a source recruit (Newcomer, Advisor, Junior Team Leaderor Team Leader) you will be paid a £150/€180 bonus for every new recruit when your new recruit makes their 1st sale in their first 30 days.

How to become a Team Leader

When an Advisor has 5 advisors on-file they personally recruited, they become a Team Leader from the 1st calendar day of the following month. These 5 Advisors must have been recruited from January 2025 onwards. In addition to commission on personal sales, as a Team Leader, they will earn commission on their team sales. This is applicable from January 2025 onwards. (The only exception to this rule will be those Junior Team Leaders who will start their Step 2 in the previous success plan of 2024 in January 2025. They will become a Team Leader which ever criteria is achieved first; either the new 5 new personal recruits rule OR 8+2 rule from previous success plan 2024.)

Team Leader Maintenance Criteria

If a Team Leader drops to a team size of 3 Advisors on file at any point in time in a month, then the Team Leader will have 1 full month on top of the current month to rebuild to the minimum criteria of 5 advisors on file. If not, Team Leader will revert back to Advisor status.

Team Sales Commission

In addition to commission on personal sales, as a Team Leader, you will earn commission on your team sales. Team sales will include all your Advisors and Newcomers sales, this is not including your personal sales. Newcomers on the Thermomix® Earning Programme and Owners Programme will be included from their 1st TM6 sale. Team Leader must be active by making at least 1 personal sale to be eligible for Team Sales commission.Team Leader will have 1 month waiver in a calendar year.

Team Sales commission will be paid at a rate of £75/€90 per team sale monthly. A quarterly bonus (Jan-Mar/Apr-Jun/Jul-Sep/Oct-Dec) will be paid in addition to the team sales commission as stated below: