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Your right to change your Mind/Cancellation

We hope that You will be happy with the Product(s) ordered. However, if for any reason You wish to return them, or to cancel Your Order prior to the Product(s) being dispatched, You must notify Us in writing by whichever is the later of: 

  1. Within fourteen (14) calendar days of placing Your Order, or
  2. Within fourteen (14) calendar days of receiving the Product, or the last Product, where Your Order was for multiple Products.
    Any written statement must be communicated to Us by letter to Vorwerk UK Limited, Ashurst Manor, SL5 7DD or via email to info(at)

    Notice of cancellation is deemed received when:
    1. by first class post: at 9:00 am on the second Business Day after posting;
    2. by email: 24 hours from delivery if sent to the correct email address and no notice of delivery failure is received. 

Upon receipt of Your written statement, we will confirm your cancellation in writing. Once Your cancellation has been confirmed by Us in writing, we will refund to You the Price paid. This includes any delivery charges (except for any supplementary costs arising if You chose a type of delivery other than the least expensive type of standard delivery offered by Us). We will make reimbursement without undue delay, and not later than:

  1. fourteen (14) calendar days after the day We receive back from You the Product(s) supplied; or
  2. if there were no Product(s) ever dispatched, fourteen (14) calendar days after the day on which we are informed about Your decision to cancel this contract. 

Our right to change Our mind: We may have to cancel an Order before the Product(s) are delivered, due to an event outside our control or the unavailability of stock. If this happens, we will promptly contact You to let You know and, if You have made any payment in advance for the Product(s) that have not been delivered to You, We will refund these amounts to You.