Delivery & Return Policy | Vorwerk UK & Ireland
Delivery and Returns
We want you to feel completely confident ordering from Vorwerk. This page explains how delivery works, and what your options are if you need to return or exchange your order.
Delivery
Once your order is confirmed, we aim to deliver within 10 days. A suitable delivery day will be arranged with you in advance. Please note that exact dates cannot always be guaranteed during weekends, bank holidays, or peak periods. On the day of your delivery, you will receive updates by email from our delivery partner.
Pre-Order Items: our standard 10-day delivery estimate does not apply to pre-orders. Where a product is pre-ordered, we will confirm a realistic delivery timeframe separately, as this depends on stock availability.
If we are unable to deliver within the agreed timeframe, you are entitled to a new delivery date or a full refund, including the cost of returning any items already delivered.
Returning your Order
If you change your mind, you have 14 days from the day your order is delivered to return it for a full refund.
How to start a Return
Contact our Customer Care team to let us know you would like to return your order. You can reach us by phone or email using the details below.
Sending your Order Back
We will cover the cost of your return. Please return your product in its original packaging wherever possible. If you no longer have the original packaging, let us know. We're happy to provide replacement packaging to make sure your return is transported safely.
Your Refund
Once we have received your returned product, we will process your refund within 14 days, dependent on your method of payment and any promotional periods, covering the full price paid, including standard delivery.
Vouchers are not redeemable for cash: if a voucher was used as part of your payment, the voucher value will not be refunded.
Faulty Products
All Thermomix® products are covered by a 24-month manufacturer's warranty as standard, alongside your statutory rights as a consumer. Kobold cordless machines used domestically by a consumer are covered by a 2-year manufacturer's warranty.
If your product develops a fault, please contact our Customer Care team - we will assess the reported problem and arrange a remedy as appropriate.
Thermomix® customers also have the option to purchase our Extended Warranty, extending your cover by a further three years once the standard warranty ends. See our Extended Warranty Terms and Conditions for details.
Contact Customer Care
Our team is here to help with any questions about your delivery, return, or warranty.
Phone: 0330 660 0834 (UK) | +353 (0)1447 5157 (Ireland)
Email: info@vorwerk.co.uk